Since this is a very first blog post for my business website (although not the first post I ever published), I thought I would first add a welcome note and tell my readers more about who I am and how I started this business.
Who I am and What is DOS.Support
My name is Muhammad Moonis Mansoor and I am based in Lahore, one of Pakistan’s oldest and historical cities. I was born in Karachi and spent my 11 years of childhood
there and then moved to Lahore. I completed by School and then University form Lahore in 2007 with majors in Accounting (though I never worked as an Accountant).
During my studies, I started teaching part time and within a year I got my first job in a Call Center. This was my first step towards building this Support Service!
So I worked for 4 more years in local call centers delivering phone based support to international and local customers, this was really the building stage that helped me become a ‘support ninja’ (atleast that is what I thought at that time 😉)
Getting bored? Let me fast forward! Then I got an opportunity to work remotely for a Canadian Internet Marketing company and then as they grew, I got promoted as Customer Support Manager, collaborating with team of 20+ members located in the US as well as Canada, Philippines and locally in Pakistan!
While I worked, I realized I could offer my services as a team and help more businesses with their customer service needs, this is where I founded DOS-Support, also known as Digitech Outsourcing Solutions.
We built this business as parents would raise their kids and spent lot of time and effort to make it what we are now, a boutique customer service and support agency fulfilling 24-7 support needs of our clients and helping them build customer loyalty!
DOS-Support helps businesses by answering their customer service phone calls, emails, live chat inquiries on website as well as text messages and social media pages. We now have our presence in Dallas, Texas as well as our Call Center in Lahore, Pakistan.
Purpose of this blog
Purpose of this blog is to share with my readers latest industry trends and happenings blended with my experiences and provide a meaningful opinion that could deliver a positive change in routine business matters!
Good enough? Ok go ahead and subscribe 😊
What will I be sharing
As a business owner, I have gained many good and some not very good (see I am a positive guy) experiences in almost all aspects of managing a business however, since my specialty is Customer Service and Call Center Industry, I will be writing more about my industry.
I will also share my personal experiences on setting up call center business, legal matters, developing online presence as well as what marketing tactics helped us grow.
Frequency of sharing
I plan to publish 1-2 articles per week with aim to deliver QUALITY content than quantity.
Is this blog for you?
With hundreds and thousands of related blogs and websites out there, you might be thinking ‘it’s just another blog’, however, I would say that although I am not a BIG marketing or call center guru, I plan to write what I have experienced and to write by heart. So if you really wish to read what really works, this blog is for you!
To conclude, if you are a business owner struggling with customer service or wanting to take it to next level, or a customer service manager or even an intern just starting out, this blog will help you from basics of customer service to winning customer loyalty and building a strong customer base.
One recent development is GDPR and its compliance. I am adding this section in introduction post to declare that we are GDPR compliant and if you like what I share, you can safely subscribe to my newsletter. I will be using your email to share latest news and trends as well as any special offers we have.
In the end, I would just say I don’t consider myself an expert in the field, I am just an average business owner working my way through the struggles and sharing what I have learned. I take constructive feedback very positively and would love to see your comments and suggestions. Thanks for being here!
Stay tuned for more posts…